Privacy Policy and Use of Cookies

Betizy Casinos attaches great importance to protecting the personal data of its users. This Privacy Policy explains what information we collect, how we use, store, and protect it, and what rights users have in relation to their data.

By using our website, you agree to the terms of this Policy. We recommend that you read this document carefully to understand how your personal data is processed.

About the company and data processing

The betizy-casinos.com website is operated by L.C.S Limited, a company registered in Malta (registration number C-64070) at the following address: Office 3, Level 2, Sterling Building, Enrico Mizzi Street, TA’ XBIEX XBX 1453, Malta. In accordance with the General Data Protection Regulation (GDPR 2016/679), the company acts as a data controller, determining the purposes and methods of processing personal information.

This Policy applies to all information we collect through our website, regardless of the user’s location. We are committed to high standards of data protection and transparency in all our information processing activities.

Main objectives

We collect and process personal data to provide quality gaming services and comply with legal requirements. We need user information to verify identity, confirm age, process payments, prevent fraud, and ensure a responsible approach to gambling.

Compliance with legislation

We are required to conduct checks to combat money laundering, terrorist financing, and fraudulent activities. Analyzing transactions and player behavior helps us identify individuals at risk of gambling addiction and take timely measures to protect them.

Service improvement

The data collected is used to improve the platform, ensure system security, provide technical support, and personalize the user experience. With your consent, we may also use the information for marketing purposes, event invitations, and special offers.

Legal basis for data processing

We only process personal data when there is a legal basis for doing so:

• Contract performance — to provide gaming services and fulfill our obligations to you as a customer.
• Compliance with legal obligations — to comply with regulatory requirements, including identity verification, anti-money laundering, and the protection of minors.
• Legitimate interests — to ensure the security of the platform, prevent fraud, conduct internal analytics, and improve the quality of service.
• User consent — for marketing communications, personalized offers, and other purposes that require your explicit consent.

What data do we collect?

Identification

Full name, date of birth, gender, residential address, identity, and address verification documents. This data is necessary for account verification and regulatory compliance.

Contact

Email address, phone number, and billing address are used to communicate with you and process financial transactions.

Financial data

Information about payment cards, transaction history, deposits, withdrawals, bets, wins, and losses. We may also conduct solvency checks using data from public sources or credit bureaus.

Technical data

IP address, device MAC address, device type, applications used, and geolocation. This data helps to ensure the security of the platform and compliance with regional restrictions.

Usage data

Information about pages visited, games played, website activity, preferences, risk assessments, and screenshots of gaming activity.

Communication data

Support chat history, email messages, phone call recordings, and customer well-being information.

Sources of data

Information is collected directly from you when you register, use the site, complete surveys, and communicate with our support team. We also receive data through cookies and tracking technologies (with your consent), from our partners and subsidiaries, from public sources and databases, and from financial service providers.

Data retention periods

Personal data is only stored for the period necessary to achieve the purposes of processing. After the termination of the customer relationship, the data is stored for a minimum of five years in accordance with anti-money laundering legislation, tax legislation, and other legal obligations. In some cases, certain data may be stored for longer for reasons related to player protection, civil, and criminal law.

Protection of personal data

The security of your data is our priority. We use modern technical and organizational security measures, including SSL/TLS encryption for data transmission between your device and our servers. All browsers use at least 128-bit encryption, and some (Chrome, Firefox, Opera) support AES-256. Access to personal data is only granted to authorized employees on a need-to-know basis.

Transfer of data to third parties

We may transfer your data to the following categories of recipients:

• Law enforcement and regulatory authorities
• Malta Gaming Authority (MGA)
• Sports organizations (FIFA, IOC)
• Anti-money laundering agencies
• Credit bureaus and banks
• Legal advisors
• Gaming content and payment service providers
• Other partners who are bound by confidentiality

Your rights

Under the GDPR, you have the following rights:

• Right to information — to receive clear information about how your data is processed.
• Right of access — to request a copy of your personal data via a Subject Access Request (SAR) form.
• Right to rectification — to request the correction of inaccurate or incomplete data.
• Right to erasure — in certain circumstances, to request that your data be deleted (“right to be forgotten”).
• Right to restriction of processing — to request that the processing of your data be temporarily suspended.
• Right to data portability — to receive your data in a commonly used format for transfer to another controller.
• Right to object — object to certain types of processing, including marketing.
• Right to human intervention — not be subject to decisions based solely on automated processing.
• Right to complain — complain to a data protection supervisory authority.

Opting out of marketing communications

You can opt out of receiving promotional materials at any time:

• By using the “unsubscribe” link in any marketing communication
• By changing your settings in your personal account
• By contacting customer support

This will not affect the receipt of important notifications related to your account.

Protection of minors

Our website is intended exclusively for persons over the age of 18. We do not intentionally collect information from minors and undertake to delete such data upon receiving notification from parents or guardians.

Cookie policy

Cookies are small text files that are stored on your device when you visit a website. When you first visit betizy-casinos.com, we ask you to accept the use of cookies. By continuing to use the website, you agree to this.

Types of cookies used

• Strictly necessary cookies — these provide basic website functionality, including navigation and access to secure areas. These files do not require user consent, as the website cannot function without them.
• Analytical cookies — allow us to count visitors and track how users move around the site. This helps us improve functionality and ensure that visitors can easily find the information they need.
• Functional cookies — remember your preferences (language, region) and personalize content on repeat visits.
• Marketing cookies track your activity on the website to display relevant advertising. Information may be shared with third parties for these purposes.
• Third-party cookies allow the website to interact with external services such as social networks and analytics platforms.

Cookie management

You can manage your cookie settings at any time:

• Via the banner on your first visit to the website
• In your browser settings, where you can block or delete cookies
• Via the “Cookie Management” section in the footer of the website

Please note that disabling certain types of cookies may limit the functionality of the website.

Partners and their policies use cookies from the following services: Facebook, Google Analytics, Hotjar, Twitter (X), Adform, Quantcast, and New Relic. Each of these services has its own privacy and cookie policy, which you can find on its official website.

Changes to the Policy

This Policy may be updated periodically. We recommend that you check this page regularly for changes. Your continued use of the site after any changes have been made means that you agree to the updated terms.

Contact Information

If you have any questions about the processing of your personal data or wish to exercise your rights, please contact us at https://betizy-casinos.com/contact-us. You can also contact our Data Protection Officer (DPO) for detailed advice.

We strive to ensure maximum transparency and protection of your personal data in accordance with international best practices.